Do I need to refund a guest if I accept their reservation change request?

Audra3
Level 1
Palo Alto, CA

Do I need to refund a guest if I accept their reservation change request?

A guest who already begun his stay requested a change to the reservation to leave a day earlier.  I accepted the change, but I don't know if I need to initiate a refund or if it is automstically done via airbnb.  If I need to do this manually, how do I do that? 

Please let me know.

Audra

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

Hi,

I suggest you to check your transaction history (see also: future transactions).
It's an option in your account. You can see there exactly how the payment regarding this reservation is (or will be) handled.

In the situation as described by you, corrected payments are typically handled by Airbnb automatically
kind regards,

Emiel

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