@Maria-Lurdes0 @César2 @Clare0 Yeah Milu, I am with you. I would want to see a computer professional repairers report before I, for a second, considered any form of compensation.....Why are people like this! We take them into our homes. We try to give them the best that we can offer, and they turn around, pee in your garden, and shaft you!!!!
On the insurance side of things @César2 you should consider that this all encompassing insurance protection cover that Airbnb offers does not, in reality, exist. Its terms, defenitions and conditions have been so cleverly crafted that there is vitually nothing which will be covered.....It's a marketing tool, forget it!!
In this country we have an insurance company called 'Sharecover' which insures specifically for the Airbnb or Stayz platforms.
Most insurance companies will not cover properties that are subject to some form of co-share rental agreement. In fact some companies will even cancel general household policies if they find out there is a rental agreement taking place.
Share cover does not replace an existing household insurance agreement, it works with it, and only covers the 'incidents' that a guest is likely to cause. It covers fire, damage, both malitious and accidental and theft but does not cover flood, earthquake, tornado or other acts of God.
Coverage for $400,000 building, $40,000 contents cover and $10 million liability cover costs just $3.50 per day, and you only purchase cover for the time that guests are in the residence. You nominate and pay online for a defined period and are given a PDF of the policy document immediately. I cannot believe that Australia is the only country to offer such protection so I would suggest you do as I did and get onto the Insurance Council in you country and ask them to recommend a company operating in this field.
@César2....I hope you can get out of this situation equitably and in future try to protect yourself from these sort of individuals who will not think twice before attempting to bring all your hard work in life undone. Cheers.....Rob