I always wanted to ask this question but don’t know where to ask it. I got all five star reviews, all but one. One guest left me a 4 star review and it took my, in-app, rating down to 4,9 stars although from the guest’s perspective it still shows as a 5 star. Will, my in-app score ever show as a 5 star again, meaning is there like an expiration system for a review after a year or something like that has passed, or will it stay with me for ever?
Hi, @George557 for Overall rating it was forever it will show 4.9 when your overall rate is below 4.95.
Now you got 12 Reviews so your overall rating is 4.91 ( 59/12=4.91 ). If from now on you correct 5 stars until 20 reviews you may back to 5 again. But please don't pressure yourself too much as you did very well as a Superhost.