As Hosts, it's tough to sort out where to "draw the line" when it comes to making guests pay for the items they damage and then receiving a bad review.
In the past year or so, I noticed a correlation between guest doing damage to the home and then claiming the home "wasn't clean" or some other such nonsense to offset having to pay for the damage and also the "discreet" threat of receiving a bad review. And in an almost 5000, 7 bedroom home, if a guest spends enough time looking for some small cleaning issue, they'll find it...You'll be able to find small cleaning issues in any house if you look hard enough. NO home is perfectly clean. I've TRIED to get Airbnb to cooperate when a guest has sent me a discreet threat, but they said the guest has to very clearly state that they are going to write you a bad review if you don't pay them/charge them for any damage they've done.
One guest even wrote about me "receiving a negative review" in a round about way, but Air still didn't consider that a direct threat.
Your thoughts?
