Hi again Reginald - one more thing in my volley of responses to your sensitive issue.
Being an Airbnb host is, for me, a calling, a vocation, in addition to my primary source of income, and whatever else one may think it is. It is filled with emotion and feelings, and this is very, very fragile on the internet where we cannot hear voice tones or 'get' who a person is other than a small photo and a few words. Works both ways, of course. Consequently, it has been a learning in terms of my own inner state and self-control. Only once early in the game did I communicate to 'disrespectful guests' while I was still in an emotional state. Never again! I over-reacted and could not take it back. Gave them only three stars on house-rules before contacting them in person. I did not understand that most disrespect is ignorance, and that I am in a position to educate with feel-good instead of the sorry results of acting too quickly as I did. Although there was only somewhat of a repair through emails, I am very grateful to them for a vital lesson. Not having a long-term partner or children, being an Airbnb host is my path to maturity through all kinds of human guests.
Wishing you happy hosting through all of the challenges.
Constance