I'm pretty frustrated. On Monday March 2nd, I tried to book a room. The app told me Error: You don't have access to this resource. So I booked another room. Upon checking my reservations, I was booked and charged for both rooms. I called air bnb and messaged them immediately, when they could have fixed this problem before it became the host's problem as well. A friendly customer service rep told me they would handle it and patched me through to another rep, who was supposed to be with me relatively soon. Instead, I was left unanswered for twelve hours. The host could not rebook, and I didn't want to cancel and risk forfeiting my money when a representative was supposed to be right with me.
I called the next day and another representative told me they would handle it. Instead, they tried to bug the host for a refund for me. Despite the fact it was not her issue, and if they hadn't taken TWELVE hours to get back to me or her, she could have simply rebooked the room. It has now been three days and the case had gone nowhere. I don't plan on using this app after this, not that the company would care. I suppose I'm posting to see if anyone else had similar experiences and to warn others about the resource error.
