Hi Stephanie!
I've submitted all of the documents required by Airbnb, however my payments have been suspended for 10 days, Airbnb has on hold more than 20,000 USD from us, and the worst part is I've received no answer from the special department of verification on when I'll start receiving payments again.
Honestly I don't know what else to do, I can't keep receiving guests indefinitely without payment, next Tuesday (Feb 28th) I need to pay our employees salaries, our properties rents, credit loans, public utilities and all sorts of monthly expenditures we have as a company.
We've been hosts for Airbnb for 6 years now, we have more than 1,200 reviews, we are Super hosts and try to do our best to provide the best experiences to all of our guests. Our only OTA is Airbnb and we're loyal to this platform, however I feel terribly mistreated and ignored.
I'd really appreciate your help.
Thanks,
Sergio