Enhanced Cleaning Just Disappeared

in
Lilburn, GA
Level 2
103 Views

Hello,

 

Our listing has been committed to the Enhanced Cleaning protocol since July last year and sparkle logo has been highlighted on our listing’s page just fine. That’s until a couple of days ago when noticed the Enhanced Cleaning highlight and sparkle logo have disappeared and replaced by “Clean and Tidy.” 

I thought it was a data display issue and reached out to AirBnB to fix. However, they’re telling me “enhanced cleaning protocol was already discontinued in Airbnb that's why the highlights on your listing in no longer showing up.” 

It sounds like hogwash as the logo continues to be displayed on just about every other listing and I have not seen any article or notification suggesting that Enhanced Cleaning (or the logo highlight) has been discontinued.

 

I wanted to know what others know or have experienced.

3 Replies

Re: Enhanced Cleaning Just Disappeared

in
England, United Kingdom
Level 10

@Kwesi0 It is still their on our listings.

I suggest you act as a guest and search for properties in your town. If they all show enhanced cleaning and your listing doesn't then its back to customer support I am afraid

Re: Enhanced Cleaning Just Disappeared

in
Lilburn, GA
Level 2

Thanks. Searching as a guest is how we found out and I know the customer service rep doesn’t know what she is talking, as is often the case.

Re: Enhanced Cleaning Just Disappeared

in
Midpines, CA
Level 2

Having the same issue here. 

New listing, trying to get the enhanced clean icon. 

Can't find the commit button anywhere. 

Called support, the customer service rep doesn't know what "enhanced clean" is..... go figure. 

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