Hello Bhumika
I wanted to ask for your help as I’ve read you escalated other hosts issue similar as mine and their account been re-activated.
I had been a super host w/6 listings and only 5 star reviews. All happy guests. Airbnb just closed my account because its closely related to a person who isn’t allowed to use Airbnb. And canceled all reservations. It was 1 remaining reservation where guests were strangled in the airport without my check in instructions as my messages were blocked to that guest and I couldn’t even get CS help in connecting me to that guest. Airbnb interfered with my performance as a host. They eventually checked in and were happy with their stay but couldn’t post a review which I don’t understand why guests are limited..
I am beyond devastated, stressed, not sleeping. I worked extremely hard earning a super host status, I invested tens of thousands of dollars remodeling costs so i get High ranking on Airbnb. And they closed my business putting me on a street, this is my only income. I’m a single mother w/ minor. I need to provide also to my family affected with the war in Ukraine.
The person who Airbnb says I’m associated with was someone I hired initially to run my listings. Her account was removed for alleged Discrimination remark on traveler, Sinan from Turkey. He contacted around Feb 2022 asking to see property in person and its address. She declined. They exchanged messages. But he never reserved. Next thing, Airbnb removed her account after he complained. She didn’t even know what she did wrong and no explanation could had been given as her messages w/that Traveler were no longer visible.
Apparently her son confessed when she stepped away from computer and her phone, his friend and him had a playdate, took possession of her device. They just wanted to take unrecognized phone to call to prank their friends and saw her Airbnb messages. They thought that guest was not nice & They tried to protect their mom by writing him a remark not profanity that Airbnb deemed discriminating. Next thing she was banned by Airbnb. Nowadays kids are smart with technology and Host dashboard is open, Airbnb doesn’t require log in or face recognition for every response so its easy to get to it by someone else. Her son was reprimanded. his friend said he is the one who did it and he learned the lesson but the damage was done. Appeal didn’t help as it doesn’t. She was shut down. It’s not right to ban her for child’s honest mistake. She never discriminated anyone ever. She offered to issue official apology to that guest and he probably would of been ok if he knew it’s minor wrote it. I wouldn’t be offended at least. No matter how she pledged they wouldn’t reopen account
I opened account on my name I couldn’t be in such loss having 6 properties sitting draining me every day. They were bought ad Airbnb rental. but actually name was used mine the whole time as I’m the owner and have short term rental licenses. I was told it’s ok but now I don’t know. And after running it successfully for about 1.5-2 years Airbnb banned me for the reason stated above that I’m closely associated with person who isn’t allowed to use Airbnb. I was shocked. Appealed the Removal but was denied by Mona and Eric from specialized team w/blunt response they give to everyone “We gave your case a careful consideration and removed you from Airbnb.” CS was giving run arounds. No one was calling back. I asked to escalate this issue to upper management but was told there will be no one else and it’ll end on that.
No matter how much I pledged that its child’s honest mistake on that person’s account and unless her intentional, which isn’t, Airbnb should look as individual case rather than a generalized case marking as discrimination case & just kick her out. They wouldn’t discuss that account. I understand that it’s ok, she’ll never run her account again but why closing my account? How closely related is close enough to close my account? Mo matter how much I pledged to specialized team - no response. And CS only gives run around an and closes the case.y messages on Airbnb platform are blocked to even CS so my only way of communicating is via Email or phone.
Can you help? what can I do to reinstate my account? I’ve done nothing wrong just being associated with that account Thank you !!