I had an issue ~ COVID related ~ where we made reservations & the reason for the reservations were cancelled. We knew the event would be rescheduled, so the host agreed to hold onto the money (I thought I was being nice) until we could reschedule. I literally kept in touch monthly (this was starting October 2020) just to say hey, we are still here. It was finally rescheduled. I messaged, and it took about 3 weeks to get a response (in the past it was within a day). When I finally noted the dates that were needed, I was told that "oh, we lost that property & are looking at others. We don't know when & we don't know where, but I will hold your money for that unknown time & place". It took me nearly a month to get a response from Airbnb, who said "oh sorry, we asked the host & she said no". At no point in time was notified in our monthly communication that this happened. And if I knew Airbnb would do nothing else other than contact the host, I could have told them what she would say. I have now emailed Airbnb twice to ask how to escalate because I am held to MY reservation money going to the host, but when they sell or lose their property I don't get my money back? How is that fair? I have no idea how to take this further. Ready to NEVER use Airbnb again (this was my first experience). But before I stat leaving nasty reviews everywhere, I wanted to see if there was anything else I could do. Had I know when our even was first cancelled that this would happen, I would have just take a refund then. That's what I get for thinking I Was being nice. That will NEVER happen again.
