Escalating Damage Disputes when Airbnb initially denies it?!?!

Anna9908
Level 4
Morganton, GA

Escalating Damage Disputes when Airbnb initially denies it?!?!

Airbnb AGAIN denies enforcing a damage dispute. Phylicia L is trying to say that a broken half hot tub cover (broken via the inside foam) is normal wear and tear. I am sorry but a huge crack in the actual foam structure is not normal. Typically hot tub covers last 5 years, this is brand new. This happened because the guest either did not know how to remove it properly, they climbed on the hot tub cover or they set something heavy on the hot tub that caused it to break! I fill the hot tub after every guest, so know this guest caused the damage. Any idea how to escalate this a damage dispute when airbnb tries to claim it is "normal wear and tear"?? 

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