Hi! I'm a student working on a design project in collaboration with Airbnb. I'm interested in speaking to Experience hosts about the way you use guest feedback and how I could help to make it work better for you. If you are an Experience host and you'd be willing to chat for 10-20 minutes to help me make recommendations to improve the platform, please reply and let me know!
Hello Rachel 🙂
Not sure I need 20 minutes to explain how I use guest reviews, I generally just pay attention to what guests say and use the feedback to make a priority list of things to change and improve.
One think I would say is it is important to stand back and take a professional overview of it all rather than get reactive because getring both good and bad reviews is what will happen. What to aim at is to make a nice package that will make most guests feel like they have had a worthwhile experiece and eliminate anything reasonably possible that takes away from that experience.