I got a terrible experience by Airbnb, they don't have any responsibility, and I deal with a not honest landlord partner. Airbnb對我作出非常之可怕,不負責任的服務,只管收費,不對客人的要求作出合理賠償及安排
For the beginning, I inquired the apartment share the bathroom for our family only as the notice is the room for 4 guests.
and the booking reply me for our family privacy.
When I arrived the apartment, the fact is U need to share other people and more than 4 guest.
The kitchen is very dirty as after they finished thieir meal and didn’t clean the dishes.
一開始，我詢問公寓只為我們家共用浴室，因為通知是 4 位客人的房間，預訂回复我說浴室僅供我們家私人使用。
當我到達公寓時，事實是我們的家人需要與其他人和超過 4 位客人共用浴室。
Airbnb 是不負責任的，我不敢相信他們收取了佣金，但是當事情發生時，我要求他們退款，然後他們告訴我自己與房東打交道。 他們什麼也沒做。
So I requested Airbnb cancel the booking.
But Airbnb told me that I must deal with the host and get his agreed for refund.
Airbnb is irresponsable and i cant believe that they took the commision fees but when the things happened, i asked them to refund then they told me to deal with the host by myself. They didnt do anything.
I need to complain Airbnb that why they provide this kind of bad quality for us choosing. In the furture, How can I trust Airbnb can support have a good and nice quality apartment, house, room for us.