We started Airbnbing our cabin last summer. This June, for the first time I had to cancel on a guest. Our porch was being repaired and my contractor was not finished and would not be finished in time. There were tools and wood being stored in the house and no surface on the steps yet. I was extremely embarrassed,
apologized profusely, offered a discount for her next booking with us and and the guest said it was no problem that she understood. Then I started getting nasty messages from Airbnb about canceling on a guest and that I would be thrown off and now have no hope of being a super host. Now that same cancellation shows up as “ canceled 2 days before arrival”. There is no mention that the reservation was made the same day as it was canceled....
Guests cancel on me at the last minute all the time and I cheerfully say no problem. I have tried contacting Airbnb but can find no way to do so. I find this whole experience very frustrating! So frustrating in fact that I have closed off my calendar and am looking at other options!
