FORMAL COMPLAINTS PROCEDURE

Stuart89
Level 2
Holme, United Kingdom

FORMAL COMPLAINTS PROCEDURE

WHY HAS AIRBNB NO OFFICIAL FORMAL COMPLAINTS PROCEDURE I THINK THIS BREACHES UK BUSINESS LAW?

2 Replies 2
Steve143
Level 10
Limerick, Ireland

Hell @Stuart89,

 

Could this be what you're looking for?

 

Section 19 of their terms of service below describes a dispute resolution and arbitration agreement procedure.

Terms of service

 

Steve.

Damien133
Level 4
Brighton, United Kingdom

Have you seen this!?!?!?  They are putting themselves outside the bounds of the law here aren't they?

 

Taken from their terms:

 

19.10 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

19.11 No Class Actions or Representative Proceedings. You and Airbnb acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding as to all Disputes. Further, unless you and Airbnb both otherwise agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If the “class action lawsuit” waiver or the “class-wide arbitration” waiver in this Section 19.11 is held unenforceable with respect to any Dispute, then the entirety of the Arbitration Agreement will be deemed void with respect to such Dispute and the Dispute must proceed in court. If the “private attorney general action” waiver or the “representative proceeding” waiver in this Section 19.11 is held unenforceable with respect to any Dispute, those waivers may be severed from this Arbitration Agreement and you and Airbnb agree that any private attorney general claims and representative claims in the Dispute will be severed and stayed, pending the resolution of any arbitrable claims in the Dispute in individual arbitration.