Several days ago I made a reservation for a department stated as "entire department", but when we arrived today (the day of our reservation) it was a shared bedroom with shared common spaces. The reservation was for 5 days and, therefore, the cancelation fee was high. I have lost a lot of money and this was clearly a scam, how can I get my full refund or report this place? As I made the cancelation, I can't even leave a bad comment to warn people! I've report both the host and the place, but I don't think Airbnb takes this seriously. Is there any other way?