Following up on a resolution case but website shows the guest is temporarily unavailable

[Wendy108]

Hello, 

I filed a resolution case because a recent guest left my unit in a mess and took home 2 bed sheets and a towel. I am trying to get him to pay but he is not replying to my text messages anymore. I want to escalate to airbnb but the button is not there anymore. 

This is what I get whenever I try to click on "Send Message" to send a follow up message to the guest:

John is temporarily unavailable until they complete our account verification process. This is a standard procedure that helps us maintain a positive experience within the Airbnb community.

How can I escalate this issue to Airbnb? 

Thanks

Wendy

[Scott80]

https://www.airbnb.com/resolution_center 

You'll just have to tell them that you could not contact guest because they are not available. Unfortunately, if AirBnB says that they are unavailable to you, they are likely unavailable for AirBnB to contact as well, so for a $20 loss (I don't think you can collect for leaving a mess, that is what cleaning fees are for) it is probably not worth your time, to pursue beyond the Resolution Center.