Just recently had a guest stay his duration and on the night before check-out he messaged air bnb directly (At 1:20am) stating there were cockroaches in the house. He provided what appeared to be doctored photos. The guest did not try to contact us and was unresponsive to messages, instead went directly to air bnb. Air bnb provided him and full refund and cancelled our following two bookings costing us thousands in lost revenue. On top of all this, when we went back to our property it was clearly evident the guest stayed their entire duration based on the amount of garbage they left all over the place, damage to items in our house and stolen supplies. We will be providing evidence via a pest expert that there is no cockroaches in our home and having it sprayed inside and out as precautionary. Air BNB will not list us again until will provide proof that it has been sprayed. My question is, have any hosts been able to reclaim lost revenue from air bnb for guests they cancelled after proving to air bnb the claim was fraudulent? Any advice helps. Thanks
