I HAVE ON OCCASSION GUESTS THAT COME WITH THEIR GUESTS. SOMEHOW AFTER AN HOUR AFTER SAYING THEY LOVE THE PLACE
I GET A KNOCK ON THE DOOR. "OH WE THOUGHT IT WAS DIFFERENT" OR "WE DON'T FEEL COMFORTABLE" OR "SOMEONE DIED IN OUR FAMILY AND WE HAVE AN EMERGENCY AND HAVE TO LEAVE AND WANT ALL OF OUR MONEY BACK PLUS OUR BOOKING FEES"
I AM SO FRUSTRATED RIGHT NOW OVER THIS KIND OF SITUATION AND I HAVE A STRICT CANCELLATION POLICY.
THE REAL PROBLEM IS THAT AS I SEE IT AIR B N B HAS 3 CATAGORIES HOME/APARTMENT ROOM AND ROOM SHARE.
PEOPLE ONLY SEE HOME AND THEY SHOW UP THINKING THEY ARE RENTING A HOME AND IT IS AN APARTMENT. ROOMS IN AMERICA ARE RARELY RENTED AND A ROOM SHARE ONLY HAPPENS IN EUROPE TO MY KNOWLEDGE.
SO THE PROBLEM ACTUALLY IS THE WAY AIR B N B CATALOGS THE LISTINGS SO GUESTS SEEM TO GET MISSLED ALONG THE WAY THINKING THEY ARE GETTING A WHOE HOUSE.
THEN IT CAUSES ME 2 TO 3 HOURS OF INTERMITTENT FRUSTRATION WORKING OUT THE PROBLEM BECAUSE THE FIRST LINE OF PEOPLE ONLY KNOW HOW TO ANSWER THE PHONE AND NOTHING MORE. CASE WORKERS SOMEHOW GET IT BETTER AND OFTEN IF THEY ARE MALE AND SPEAK ENGLISH WITH NO FOREIGN ACCEANT CAN TAKE CARE OF THE PROBLEM VERY QUICKLY . SELDOM YOU EVER GET ONE OF THOSE. USUALLY WOMAN WITH A STRONG ACCENT THAT CAN HARDY SPEAK ENGLISH AT TIMES.
MOST FRUSTRATED.
