I’m a host in Los Angeles and lately Airbnb has been more and more difficult to work with. Does anyone else feel this way? My main gripes are:
1. Why can’t I see the profile pics of the requestors who want to stay at my place until I confirm? If they can view my profile attached to my listing it would only make sense that id be able to view the same available information.
2. Why aren’t my correspondence emails with Airbnb Support in my inbox in my hosting dashboard? Why do I have to switch to “traveling” to send and correspond with AIrbnb Support? It’s very frustrating having to switch profiles when I’m mostly using the Hosting section? Can’t the inboxes be combined? It seems a easy to overlook or miss important messages.
And why is it so complicated to submit issues or speak to customer service? When hosts should have priority over guests considering we are the reason they have a platform?
3. Why are cases in the resolution center being closed or decided on without speaking or inquired about to me? I’ve had a couple instances where case managers send messages after deciding to refund a guests full amount without hearing my side of the story?
4. Why do I only get 24hrs to respond to a request? And then the dates blocked automatically when a request expires?! It’s such a pain to have to go into the calendar and unblock those dates everytime!
i could go on about a couple other things but it’s unfortunate it’s unltimately coming down to not being worth the time to open my space to complete strangers, with no profile pics especially!
Thanks for listening.
Kind regards
diana
