Guess snuck additional people into the house and into my additional room

[Steve855]

I recently had a guest who snuck an additional 5 people into the apartment with pizza and beers, two of which went into another room and attempted to sleep there. The room was clean and ready for guests who were suppose to check in the very next day. I have a camera in the living room (publicly displayed and posted on my listings) and I have footage of the guests coming into my apartment, checking to see if I was in my room, and then going up to the camera and blocking the view. In addition to breaking the house rules – no parties, no more than two guests, and going into another room they didn't reserve – they stained my $75 blanket. 

I just recieved superhost status two days ago, after hosting for a month. I have 10 reviews (all 5 stars) and I'm worried what a bad review will do to my Airbnb reputation. I kicked the guest out along with the party.

I'm not sure if this counts as a cancellation and I don't want to loose superhost status or jepordize my flawless ratings. But I feel like this situation warrants compensation. 

Does anyone have any advice and/or has been in a similar situation? If so, how was it handled?

I have friends who also host and they tell me that the customer service is a nightmare so I wanted to ask before filing a report. Thanks in advance!

[Branka-and-Silvia0]

@Steve855 

Oh, I love this part: "I kicked the guest out along with the party." 😄 Well done, by doing that you prevented possible further damage to your property.

If you have photo evidence of the damage and the receipt for the blanket to prove it was new then you can file a damage claim. As the claim will not be high you have a good chance to get it.

Will your damage claim provoke a negative review from your guest or your guest would give you a bad review anyway - is unpredictable. Every damage claim is always a risk for the host but so is every new guest or tenant.

We filed a few damage claims in our 3 y. of hosting (all successfully) and never got a revenge review rating in return. But we never had to kick our guests out either...