I just had a similar issue, perhaps you have some insight for me. I have a guest who booked my place less than 24 hours before check-in. He arrived after check-in late in the evening, and canceled his reservation after walking in the house, he claims it is an "unclean or inaccurate listing" and is asking for $700 (total booking was $867.18). His exact words were "The place smells. I’m so sorry if this is your family’s home. I can not stay there, walked in and could not stay. At a hotel now."
First of all, his claims are unfounded and baseless, our place is clean and comfortable, no issues. I have informed the guest of my disagreement with his statements.
Secondly, my question is, I have not received any funds from Airbnb, and the guest is requesting money, I do not agree with his claim and do not want to accept payment to the guest since I have not received any money.
Finally, I do not want him to be able to provide a review if he has not stayed in our place. How do I prevent this from happening?
Any advice or insight you have would be greatly appreciated, I do not know what my next step should be?