I had a guest who had several bookings. 6 days being the least.He started contacting me three days prior nto check in- Stating he wasn't stalking. What? He booked the single unit for a week then moved to the other listing of mine. e was tolerable at irst and I thought I could manage his flirtations because my boyfriend is here everyday. It came to a head after the 50th rebuff of his constant harassment 50-100 texts a day. He is a drunk and has gotten volatile with me. I informed airBnb and then he told them I was threatening his life.
I had to get a restraining order. Air Bnb keeps telling me to drop off his items at the police dept. For one I can't "drop off any items to the Sheriffs Dept. They would laugh me right out the door annd tell me to take the crap with me when I leave. Additionally, his motorcycle wont fit in my car, nor will his tools, his mtn bike, his bike carrier and misc clothing.
What world do they live in that they tell me to take all this stuff to the Sheriff.? Meanwhile AirBnb cancels his reservation, AND the incoming guest to a tune of a $1700 loss of revenue. AirBnb does not cancel His other reservation that is now five days away. But, they inform me the customer cancelled. I have a firm policy therefore, I am entitled to a 100% payout of the reservation.. I call AirBnb and I write AirBnb to tell tem I am enforcing my cancellation policy. That the guest cancelled under the 7 day limit. I am told, Rst assured, we will honor your cancellation policy. I take screenshots of he upcoming payouts. All of a sudden the put 840.00 of his current reservation that they cancelled in my account. I call 30 times I write 30 msgs. They then take the upcominh payout off my pending transactions. Then they mark the reservation as cancelled by them. I had spoken with one support ambassador who told me the exact time that the guest made the cancellation. I am getting more upset by the minute.
AirBnb does not respond for the next 24 hours.Tgey still are not responding. I took screenshots and recorded the phone conversations so I have proof of them changing the reservation. I repeatedly ask why they paid me for one of the reservations THEY cancelled after refunding the guest 2/3 of the reservation. And inform them they should be paying for the reservation that the guest cancelled. And if they are going to refund the reservations they cancel then they should pay the other guests too and furthermore they still had to pay me the 3500 for the reservation cancelled by the guest. To this they wont respond. They are trying to buy me off with an $850.00 reservation of which they refunded the guest $503.00. The legit policy defined cancellation by the guest is worth $3653.75 and they are acting like the reservation was never there and if they acknowledge it they have marked it as cancelled by Air Bnb. WTF??????
This is embezzlement. Their behavior is criminal and shameful. Dont they make enough money off of us????
How they can lie and change their story and not respond is shameful. This is the second time in a two month period that they have stolen money from me.
The support ambassador says he is escalting and sending to a specialized team. Then they respond with "my colleague is out can you tell me again" then they make it so the thread that theuy enailed you cant be resonded to by email. and then it strts all over. To arbitrate is going to cost $4300.00 and they will just lie even though I have proof they will just lie and show altered documents. I only have screenshots and recordings, what do you think my chances are of winning?? has anyone else experienced this kind of behavior?