Hi @Sharona0
Welcome to community 😊
I agree with you! 'The review system doesn't make sense!'
And it's out of our hands!
I've over dozen of untrue, unfair, and revenge reviews. What should I do?
It is out of my control and I‘m not even border to response in the public.
As the review are the backbone of Airbnb's community and maintain that structure, Airbnb has guidelines to ensure all reviews are fair, honest, and relevant to the guest travel and experience.
Airbnb's default position is not to delete, censor, or edit reviews. By that means, Airbnb may remove a review only if it violates Airbnb Review guidelines.
You may click the link below for more information:
https://www.airbnb.com/help/article/13
https://www.airbnb.com/help/article/2673
https://www.airbnb.com/help/article/546
You can always be a response to the public of the untrue review.
Report to Airbnb to remove it if it violated the review guidelines.
Nevertheless, it's always a place to improve. As the link below,
https://community.withairbnb.com/t5/Airbnb-Updates/Catherine-s-Host-Update-reviews-party-ban-policy-...
Happy Hosting! ✌️
Happy Hosting! 😊