My most recent guest left behind a suitcase and a hat that she asked that I store for her until she returns to my city in May. I never agreed to do this and I was out of town the day she checked out. She left me a handwritten note saying, 'why travel with so much extra stuff?' In addition to this, she was somewhat unbalanced, did not check out at the agreed upon time of noon (my housekeeper came to clean in my absense as I had a new guest checking in the same day) and left 2 horus later. While she was staying with me she spread her things throughout my home, though tidy, it was everywhere including half of my kitchen counter space and my entire dining room table and everywhere in my bathroom.
I do not know what the appropriate thing to do is as I have almost 30 5 star reveiws and have never had an experience like this. Should I review her? Should I discuss with airbnb? Please advise.