Advice appreciated - on-going situation at t date/time of post.
1) Guest due to arrive Monday (of this week). Does not arrive. Sends me message - "trouble with car, will arrive tomorrow" (Tuesday)
2) This situation basically carries on for each day of the booking. I am paid by Airbnb on the Tuesday (as normal). No guest has arrived.
3) It is now Wednesday and they have just messaged again - "still trouble with car, hoping to be there for the last nigh, tomorrow".
4) They are due to checkout Friday. I cannot extend, as I have another guest booked for Saturday arrival.
5) If (assume 'if') guest arrives tomorrow, it will be for 1 night of a 4 night booking.
6) Assume 'trouble with car' is genuine.
(They seem genuine, and are just have a bout of misfortune)
What would you do? Would you offer a partial refund as a pure goodwill gesture? If so - how would go about delivering such a gesture?
(My terms are flexible, cancellation up to 24 hours before. So far, no sign in any messages of any refund demands)
Thank all, Chris
Chris, UK