Guest accidentally booked for 1 person instead of 3

[Andres18]

Hi,

I'm new to Airbnb and just got my first reservation today for dates specified in July. However, I noticed my guest booked for 1 person but then commented that he is bringing a couple of friends along. My listing charges an additional rate after the first 2 guests. I mentioned this to him and he stated this was an accident and that he thought he had booked the correct amount of people. I mentioned this was not an issue and that all we needed to do was change the booking to 3 guests and then asked if he would still like to move forward. He said yes, so I added the price alteration and sent my guest a message informing him to please accept the changes. That was this morning, however, I have not heard back from him after this last message and now the day is almost over.

I'd like to know what is recommended in this situation. I am going to write him another message but, of course, I wish to avoid any possible negative reviews. What were to happen if a guest does not respond in this situation?

Thank you,

Andrés M.

[City-Limits-Ranch0]

You need to make it clear that if he shows up with 3 after booking for 1 , the other 2 will have to find somewhere else to go.  You and he can go on line when he arrives to change the booking at that time.

[Paul0]

Hi @Andres18,

Give it a little more time for them to respond, sometimes people can be travelling / busy / unable to respond etc. Shoot them another polite message and inform them that this must be remedied before they arrive... or they won't be let in.

Keep on communicating, they'll either get back to you and it'll all be sorted or come to the point where you inform them of the next steps around cancellation based on their lack of response / performance as a Guest.  Be polite of course. 🙂

Cheers,

Paul

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[Gerry-And-Rashid0]

You did the right thing and it's clear it was a mistake at the other end. I am sure they will accept before arriving. 

If they don't then  a quick email the day before arrival to say look forward to meeting them etc but just to note the updated reservation still needs to be approved before they can check if and if they could do so you would be very grateful.