So. I have an apartment, and one of our longer tenant has been smoked in there, which caused the odor hard to remove.
We have tried many things to get rid of it include viniger and baking soda on fabrics and walls.
The guest who is living there right now(3days) are complaining about it, and says one person in his group are very sensitive to it.(Although the smoke odor is much weaker than the very beginning) and wants a partial refund. He says he wouldn't book it if my listing says there is smoking odor（who gonna mention it....)
To be honest, he is not the only one complain the smell, but most of them just complained a little bit and thats it.
I will only operate this 2bd Airbnb till the end of next month and close it.
And I know even I offer some discount to him at this stage, he will still give me poor rating.
I want to hear some suggestions from the community, and if you suggest discount， how many percent should I offer?
What would happen if I denied his request?
@Luke224 I wouldn't offer anything. It is not your fault, you didn't allow the previous guest to smoke and you couldn't know he will smoke. You did all you could do to vent the room.
Your guests should use less A/C and more open windows to vent. A/C is making smoke odor even stronger. Cold and moist air make the smell stronger.
Synthetic carpets and curtains catch the odor more than when they are made of cotton or any other natural fiber.
There are some air fresheners made specifically to cover the tobacco smell so you may try them.
I don't have such problems, our house rules allow smoking and if someone didn't read it then too bad :) But till now nobody complained so it seems very few of our guests smoke inside and open windows are effective. But sometimes we do have a problem with fine Indian, Jewish or Chinese cuisine smell, it can linger for a week or even more. I always apologize to my guests and they understand it is out of our control.