I have a guest who initially booked for his family (2 adults 4 children). My house has two double beds and 4 single beds so more than enough beds. Now he has told me his sister is coming too (bringing the total to 10 people) and is asking for 2 extra beds? I'm not really inclined to comply with this request as it is a bit ridiculous to change after the initial booking. Granted his booking is not until August and I could possibly arrange something... How would you all approach this situation?
@Gary480 I would tell him that the max capacity is 8 people and I wouldn't be able to bring extra beds. I would also tell him to correct the number of guests in the reservation and only guests added there could stay. Also possibly offer him a full refund if he cancels since you will get booked by August for sure and this guest seems demanding so you will save yourself the trouble.
Try going to your local supermarket, taking a bag of potatoes to the cashier then ask/demand she/he scans the bag then makes them into thick cut chips for you....
1. Stick strictly to your rules, 6 people max in the house. Guest can find an additional place for the excess bods to stay or considering cancelling. You can even get airbnb to do this on your mark by calling up and using your 'uncomfortable with guest' joker as they are sundering your house rules even before they arrive.
2. Roll over and possibly arrange something
3. Roll over and possibly arrange something asking for the appropriate emolument to cover additional services rendered and compensation for extra people using the facilities.
The thing is, the guests holiday planning has suddenly been partially delegated and now became your problem. If you can deal with that ball ache, consider option 3, if not, option 1.
Maybe more 'delegation' would be in the pipeline though with opt 3, that's how mission creep begins.
Wow @Gary480 You're charging £48 a night for up to 6 people (I can only add 6 adults to your listing) - then they 'want' more beds to bring 10?!
Tell them No! Even at £48 a night for 6 they're already having the best laugh. After that, are they expecting to pay anything or will they want to pay a maximum of £8 per person pro-rata?
You are going to lose next to nothing if they cancel. These people will cause you so many problems. Tell them they can't have more than 6 people. Period. Then tell them that any unauthorised guests are charged at £50 per person per night - to cover the eventuality.
Your house rules don't cover extra visitors, extra guests, unauthorised guests on site.. anything. If all 10 turn up - what will you do?
Thanks for the helpful reply. I know, it's cheap but unfortunately, the demand in the area isn't amazing. You're right though, I will look at my house rules and make some adjustments to be more clear.
@Gary480 I would tell them oh so politely, that you're really sorry, but the house isn't large enough to accommodate 10 people, that's why the listing is set for a max of 6, in order for guests to be comfortable.