I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Hi
I have this situation and i dont know what to do. Can somebody give some advice???
"My Grandmother has become very ill, and I take care of her. I'm afraid I won't be able to leave her for this trip. I was really looking forward to staying in your home and hope to in the near future. My co-worker Whitney will be taking my place so that I can stay and be with her. Would it be okay if she coordinated with you through my account? She has her own, but canceling and rescheduling under her is prohibitively expensive. I can have her call you and chat with you first, and/or she can do an inquiry with you so you can see her profile and good reviews. Please let me know what you think we should do"
Hi @Maribel34
Unfortunately third party bookings are not allowed as part of Airbnb's Terms of Service.
You can find more information here: https://www.airbnb.com/help/article/427/can-i-b...
Please let this person know that the guest staying will need to create their own account and make the booking. If you wish to proceed, you can contact Airbnb and they will contact the booked guest and possible cancel without penalty to let the replacement guest book.
David
Superhost Ambassador ~ Host Club Community Leader ~ Experienced Co-Host
Dave and Deb
Thanks so Much !!!
Ask the original guest to reach out to Airbnb (Twitter @Airbnbhelp) and see if they can move the booking to the friend's account OR allow the original girl to cancell penalty free so the friend can book instead. I don't know if sick grandma qualifies as extream circumstances for cancellation, but it seems like a reasonable plan to avoid a 3rd party situation which is not allowed by Airbnb
Thanks so much Ali !!
I’m interested in this thread. My previous two time guest, a lawyer in her thirties from the UK, made a repeat reservation, that I okayed, seeing her name. Once already approved, I read her explanation that she was making the reservation for her mother, based on my “unbelievable hospitality.”
Perhaps my ego got the better of me and my instincts weren’t set off, assuming the girl’s mom would be somewhere between 50 and 60 years old, since coincidentally, she was here to see her freshman daughter in college.
It was pretty much a nightmare from start to finish, hosting an elderly woman who was virtually helpless, in the realm of arranging her own transportation, operating an iron, plugging in a teapot or getting something for herself three feet away from her reach as opposed to calling me down, and finally, nearly coercing me to “pinch hit” as AMBULACE driver when an EMT was on-site. She wantedti save thewanted to save the ambulanxe
Perhaps realizing I was on my last nerve, 15 minutes until her departure, five hours later than posted check out time, and not having fully checked out, leaving a suitcase behind for me to warehouse until her return ten days later. After me summoning her cab, she decided to roll a suitcase twice her weight to the top of the stairs, thumping and bumping until she could guarantee I would rush to her aid, thus wrenching my back and being in bed for four days.
Whether it was risking her own safety or being a bad acctress, I want nothing to do with being responsible for a guest I foolishly allowed to rope me into servant-hood.
She’s schedule to be back for two days next week, still under her daughter’s name.
What should I do?