Guest can't find way to add "1 extra adult guest" to his reservation. How do I help him?

Mark535
Level 1
England, United Kingdom

Guest can't find way to add "1 extra adult guest" to his reservation. How do I help him?

Hi, I received a booking and aaccidtently accpeted it, I cancelled it five minutes later but now the calendar won't clear for other potential bookings.  How do I clear it?

 

1 Reply 1
Andrea9
Level 10
Amsterdam, Netherlands

@Mark535         (see corrected link)

 

When you cancel as host the penalties are high - having the days blocked is only one of them.

You thus can't clear them.

 

This is how to contact Airbnb helpdesk to explain that you did it to help the guest and have it upturned:

 

 

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245 

 

In future, if your guest can't make a change, then easy - YOU can make it for them to accept:

go to the reservation, click CHANGE/CANCEL, and choose CHANGE (not cancel!), and you can change no. of guests, dates, price (automatic calculation is overwritable), Airbnb adds their charges accordingly.