Hi AirBnB,
My guest booked for 4 nights ($50/night) and stayed the first night. He was dissatisfied with the room, so he canceled on the second night (but did not stay there). We should still get $50 for the first night he stayed, as my cancelation policy is the Flexible: Full refund 1 day prior to arrival, except fees.
However, a message from AirBnB states:
"Per your cancellation policy, your payout has been updated to $145. Your guest was refunded $50.
An adjustment of -$49 has been applied to your account."
He also canceled AFTER I submitted a Reimbursement to him for 3 of the 4 nights.
How do I ensure that I get my $50 for the one night?