Guest cancellation for the 3rd time

Andrew919
Level 2
Welland, Canada

Guest cancellation for the 3rd time

I have had guest book and reschedule 3 times now. Just cancelled this am for a Wednesday night stay. At present we don't have any other dates for the guest to book but he would have rescheduled again. I'm wondering if there is a way to block a guest you've had problems with.

Sincerley, 

Andrew

1 Reply 1
Letti0
Level 10
Atascosa, TX

@Andrew919  Unfortunately the ability to block a person is still broken. You can call AirBnB and ask them to do it manually for you after you have explained the situation. Change your cancallation policy to at least moderate to avoid this issue. The guest loses nothing other than the service fee's for canceling and blocks you dates with a flexible policy. Let it be more difficult from them to cancel last minute. Also do not agree to date changes at the last minute, it's a way around your cancellation policy for them to get last minute changes outside of the policy to cancel. 

 

 

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