I made a mistake! Airbnb called me and I now understand!
The first guest I wrote about did do all the things that I said. But she is NOT the one filing a claim against me. The following day after the first guest stayed, guest #2 came, a last minute guest. Guest #2 stayed with her family, or rented the place FOR her family, I cannot tell, during the hurricane Dorian. She was very negative about my house and complained about the floor under the kitchen cabinets being dirty and a broken toilet and the house not looking like the pictures. (The toilet wasn’t broken, the seat was loose). I answered her each time, but she was not happy.
So I didn’t leave her a good review. She left me an ok one, saying the house is comfortable, but don’t expect the Taj Mahal.
Now I have found out that it was she who complained about mold in my fridge AND that the gate was broken! The guest who left the day before broke it! And I had immediately filed a claim. So Airbnb has it documented that the gate was broken. But the mold shocked me! We had just cleaned that fridge. So I asked for details of the picture and what the fridge looks like. The manager I spoke to is requesting the guest who complained to send me the pics.
But now, until proven innocent, I hope, I am out $250.