Guest check-in two days early and wants their reservation changed to reflect correct dates

Kenneth164
Level 2
Washington, DC

Guest check-in two days early and wants their reservation changed to reflect correct dates

A bit complex...our guest was originally booked with another host (a former associate of mine) and he had cancelled on her last minute.  My partner and I decided to take her on as our guest.  Since our place really wasn't available the first two nights we booked her into a hotel so she had a roof over her head. The third night she finally started her reservation with us for the 4 remaining  days.  We then submitted a request for additional funds from guest for the first two days.  The guest agreed but now is requiring the reservation be updated with the correct days. Can this be done???  I need a fast turn around on this as the customer is very frustrated and is growing impatient. 

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Kenneth164 

Yes, you can change the reservation, but dates must be available on the calender.

https://www.airbnb.com/help/article/50/i-m-a-host--how-do-i-make-a-change-to-a-confirmed-reservation

 

But as you accommodated her first 2 nights outside Airbnb, why update the Airbnb reservation ?

There is allready a hotel reservation.

 

 

Best regards,

Emiel

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