Guest checked out early due to change in plans, how can I give them a partial refund?

[David390]

Hi!

I had a guest book with me for 2 weeks and checked out after 1 week due to a change in plans.  I'd like to give a partial refund as I was able to get my place quickly booked out again.  When I go to my message history with the guest on Airbnb, I don't see anything shown (just a blank page without any message history).  I'm not able to message them or provide a partial refund.  How can I message them and provide a partial refund?

Thanks!

David

[Mike77]

You don't give a refund.  The guest goes to AirBnB and asks for a refund and AirBnB decides if they get the refund or not, and how much.

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

[David390]

Hi Mike for the response.  

I just found where I can give a partial refund.  It's in the resolution center.  

Thanks everyone!

David