Guest couldn't upload her ID to register

[Arbra0]

I have a guest that is trying to upload her Id to register. Then, I had a person that actually registered. I declined her and keep trying to help the other guest to upload her dl. It didn't work. Also, I don't see anvitation to give my last guest a review. Can someone help me?

[Kirstie]

Hi @Arbra0,

I'm sorry to hear your guest wasn't able to add her ID. Unfortunately this is something that she will need to sort out with Airbnb, you can't really do any more to help.

Have you not received an email prompt to review your previous guest? Maybe check your spam?

Just to let you know, I have moved your post here to a new thread so that it doesn't get lost in another discussion and it is easier to find. I have also given it a title, please let me know if you want to change it!

In case you're not sure how to start a new thread - this CC Tutorial gives a step by step guide to starting a conversation in the Community Centre.

Happy Hosting!

Kirstie