So I haven't had any problems yet. I have 5 stars and good reviews. My check-in times are flexible, and I usually always check for messages and/or try to contact the guest to get a time when they will be arriving so that I may be there, or let them in via my security box through my cell phone. This particular guest never responded when I asked what time they would arrive. Then, I had to go to work. So I responded 30 minutes after their reply, to which they said they found another place to stay and wouldn't be coming. I told them that the place is still available, that my cancellation policy is the most flexible that AirBNB offers, and that I was at work and did not get a response from them about what time they would be there in advance. I told them I would not issue a full refund as I did not have time to fill the space and get notice beforehand. I feel that I set all of my policies to be flexible and fair with guests. All I ask in return is that they are flexible and fair with me. Should I do nothing and if they leave a bad review and didn't stay, can I contact AirBNB?
The guest hasn't canceled, but they will not be staying with me. They plan to leave the reservation as is and leave a bad review! Help! I have good reviews, 5 stars so far. I don't think this is very fair in my position.
I understand the guest had to wait a bit, but since they didn't specify a time when they would be there and didn't answer when I asked, I don't know how I would have avoided this. The policy of AirBNB doesn't state that we have to immidately reply. I think that 30 minutes is reasonable when you are messaging through a system and gave no indication when you would arrive prior to that.
