I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
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Hi everyone, Not sure if this is the correct place to post this but can use some advice. I only do long term hosting and up until now all experiences were pleasant.
The girl who has been with me Since the beginning of March and I got along up until a few weeks ago. She secured a permanent job in the area and wanted to move out early and I mutually agreed because I have family moving back into the country so win win situation up until she filed to leave 30 days early.
Airbnb sent her a notice of what will be drawn from her account on May 7. I had told her before that we'd figure it out so neither of us would lose and money. Friends and family advised me to have her file through Airbnb and not just settle it with our money exchange and now I'm glad I did.
She feels like she owes me nothing because guest doesn't understand I get paid monthly so haven't received any dollars for days in May (she was supposed to leave May ) no cleaning fee and also I would have to absorb the Airbnb fee for 96 days because they won't rebate it.
Hoping to appease her I sent a text and offered to refund half of it. This just seemed to make her more angry. She came home and had me send the text I sent her through the Airbnb form so she could have it on record.
Since then besides my stomach being in knots, we've done a good job of avoiding each other. About a week ago I tried another "peace" message. She responded with a nasty message back saying I have a lot of nerve asking her to pay for anything and then ended it with but do I think you're a good host - Absolutely. It was bizarre to say the least.
So back to ignoring each other until yesterday am. I was working at my computer when she came thru and mumbled a "Mornin" on her way out the door. I didn't look up or respond. Apparently this set her off. Within me knowing it she closed the garage, came around the front and packed up everything and left.
I'm starting to clean today and finding a few odds and ends of hers. I was going to wait until the weekend (her planned move out date) and tell her she can pick them up outside. She's stressing me out too much to have another confrontation with her. I have no idea if she contacted Airbnb and what she said and do not look forward to her review.
As far as my orginal promise of half back; not sure what to do.
Oh, she accidentally did a hard reset of my router while I was out of town (took $89.00 tech support help) and calling in a favor from friend to get it running again. When I mentioned it to her she laughed and blew the whole thing off. She's done a few other things that didn't thrill me like fly her daugher in while I was away without asking me, never removes tennis shoes and tracks through the house, etc.
Ok. Done rambling. If anyone is still reading .. thoughts pls. Tia
Hello @Cindy84 ,
First: guest do understand you are payed in monhly installments, as they are charged also that way.
Guest can change the reservation and the remaining charge is automatically calculated according the "long term stay" policy. It means you allways should earn money for the 30 days after the cancellation date (or less if reservation ended anyway within those 30 days). The downside is: Airbnb can not force a guest to pay an installment (it is not a renting contract). If guest do not pay and leave, there is a problem for you to get the money. So i think at least the reservation must be changed or cancelled (by the guest) or cancelled by Airbnb.
Seen the non-commucation with the guest i would suggest to ask Airbb for advice what to do.
Best regards, Emiel
Thank you Emiel. When I get caught up some with work I will contact Airbnb. It's probably best I have it on record.