Hi @Rose306
why complain?
you should be jumping for absolute joy at having got rid of 2 rogue guests.......my advice is try and get the remainder of the cancellation fee.
Unfortunately they’ve made itvquite clear they are leaving because of what they ridiculously perceive to be sub standard accommodation for their very entitled needs.
Get on the phone asap to air bnb and have photographic evidence if the state of your place once these 2 horrors left your flat.
Also I’m finding that accommodating guests with allergens etc also lets the entitled guest in on the action too.......”I’m special, I have ore ise personal needs etc”.
I had enough of this entitled breed of guest this season and I clearly state that anyone with nut allergy, food intolerances, allergies etc are regretfully not going to be welcomed into my family home.
Yes indeedy it’s NOT a hotel nor a hospital setting.