Help me guys! My husband and I have been hosting for 3 years and have not had anyone like this before. Our guest booked for a month - got a super good deal - promised to pay the electric if it was excessive and then bolted 3 weeks in. We all hung out a couple of times - the boyfriend talked a lot with my husband and the girls stayed inside all day with the air conditioning on.
After the first couple of days they had a problem at the resort we offer as a little gift to our guest. They did not follow the safety rules for the water sports and ocean and were told they were not allowed to use them any longer.
The management spoke with us and told us that they will no longer be allowing our guests to use the water sports because of them. We did not want to make them feel bad and said that the resort changed their rules. (big mistake) My husband spoke with some of the staff and they worked out a deal where these current guests only could still use them but descreetly. We explained to the guest AND i have that on text message.
21 days in they leave with no notice. I had just told them that the bill was high for the electric and we will be asking for them to pay it (it is in our house rules). Then suddenly they are gone and I have a message from airbnb saying they were having problems with their stay and would be requesting a full refund!!
Now almost 2 weeks later airbnb is saying they willbe refunding from us $268 from 900. We were not able to rent out the days they left with no notice and they are getting almost 1/3rd of their money back.
Is there anything I can do?! I just can't believe it. Basically, airbnb is going back on their regulations and rules and allowing guests to make anything up to get refunded. The worse thing is they have now ruined it for all our future guests because now no one can use the water sports and more then likely I will have my current future guests asking for a refund right through until January we are booked.
Any thoughts or ideas would be great! AND don't believe airbnb has your back because clearly they do not!! We are 3 years hosting with clean record and really good reviews.