Guest is saying they are being double charged how do I resolve?

[Janice19]

Guest with a reservation says they were charged once for the reservation and also have a pending payment in the same amount. I only have one reservation for them and the amount is not the same as my deposit so I don't think that is it. How do I get this resolved from AirBnB's end? 

Thanks, 

Janice

[Dawn33]

Why isn't your guest doing this? I don't think you can fix this for them. They need to deal with Airbnb since it is their credit card.

[Lisa1413]

Yes, I was charged for the reservation and 15 days after the reservation I was charged again for the same reservation.  It is not the host.  She has been wonderful.  Airbnb refused to acknowledge my credit card statement showing both charges.

[Lisa1413]

I filed a dispute with my credit card company but Airbnb was not helpful.  They have a pitiful system for recording payments.... I am thankful for my credit card responding so quickly and professionally.

[Victoria567]

Hi my advice is phone your national air bnb number and get them  involved ASAP

[Catherine232]

May not be relevant, but my credit card routinely shows a charge and a pending payment but only one charge is made. A pending payment is not the same as a processed payment and sometimes there seems to be a time lag between moving a pending into the paid category and removing it from the pending category. ِDoesn't seem to be the case here, but just noted the language on the OP. I hope that made sense!