In "Availability Settings", I setup a Seasonal Rule for "Custom Trip Length" for February 18 -20 as a Minimum 4-night reservation. Even though that's 2 nights, I figured any reservation that crossed those 2 nights, would require a 4-night reservation. This is how I understood the functionality to work on AirBnB platform.
Now, a guest just booked February 17 -20, which is 3 nights, not 4. I couldn't believe the AirBnB system allowed that.
I opened a case with AirBnB Support.
The first agent was clueless and pointed me to the Day of Week rule and closed my case as quickly as he could.
I re-opened another case and the agent said that February 17 has a Minimum 1 night, so the reservation is legtimate, even though February 18-20 requires 4 nights. I guess the first night rule trumped the rest of the rule?
Is this accurate? Would appreciate some insight, so this doesn't happen again.