Guest making a change less than 4 hours to check-in

Guest making a change less than 4 hours to check-in

Dear friends, i am a new host, i got a request at 10:40am from a guest that is checking in today from 2pm to move the check-in by a week and still check-out as originally booked. What do i do please.

5 Replies 5

@Ojo149  Decline the alteration.

Thanks. 

Mike-And-Jane0
Level 10
England, United Kingdom

@Ojo149 This guest has blocked your calendar so they deserve to pay. Reject the alteration.

Thanks

Till-and-Jutta0
Host Advisory Board Alumni
Stuttgart, Germany

Do you have a moderate cancellation policy? Some guests first change the check-in date, second cancel for free.