Guest not interested is room any more

[Martie-and-Reinier0]

ael

[Martie-and-Reinier0]

I have a enquiry for the 4 May by Zeti.   She is not interested anymore in the  room.  they decide to move on.  Am I going to loose my superhost status.  What must I do on my web.   Saying pre approval or decline

tx

Martie

[Paul1255 · Accepted solution]

Hi @Martie-and-Reinier0 I hope you are well!

If the guest sent an inquiry, and you have replied/responded to it then you don't need to do anything else- it may look like you need to pre-approve/decline but you do not 🙂

If you recieve a request to book, then you must approve/decline it to maintain your stats.

You would only lose your Superhost status if you accept a reservation and it is confirmed, and then you cancel it.

Best wishes

Paul.

[Ana1136]

@Martie-and-Reinier0 don't decline it. Write a message to te guests saying that you will accept the reservation if they don't withdraw the request in a few hours and they will have to deal with the cancelation fees. And if it is an inquiry don't do anything, just respond to them.