Guest payment still pending but due to arrive today!

[Kate147]

Help! My guests are due to arrive today but their payment is still pending. They are my first guests so I have never had this before. 

Ther bank has authorized thier payment and everything but on my end it's still pending. Can anyone help?

[Stephanie145]

Usually you get the money deposited in your account the day your guests leave. It can even be sometimes a day after.
I hope that helps.

[Karen-and-Brian0]

Hi @Kate147 We usually receive our payment the day after the guest checks in, but either way, it's always after the guest arrives, never before. Hope that helps! - Karen

[Kate147]

Hi Karen

Thanks for replying. What I mean is that on the guests side, they have made payment, but it is stil pending, so they cannot access their trip details until the payment goes through. If they are meant to arrive today, but payment still pending, how can they access things like my address, contact number etc. Do you know anything about this?

[Karen-and-Brian0]

Sorry @Kate147 I misunderstood your situation! This sounds like a problem with the guest payment not going through - credit card declined or something along those lines. The onus is on the guest to contact Airbnb and get it straightened out as the problem is on their end, not yours. Don't give them your address or hand over the keys until the reservation has been completed, there are scammers out there. Best of luck! Karen

[Kate147]

Thanks so much. yes, it sounds as if it is from their side. I dont think they are trying to scam, as it is a friend of a friend trying to do the booking but with no luck! I will tell her to keep trying I guess. Thanks again

[Marit-Anne0]

As long as you have received a booking confirmation from airbnb, you have nothing to worry about.

Payout is made 24 hours after the guest has arrived and you will receive a payout confirmation from airbnb.  

How long it then takes to arrive into your chosen payout method varies.

[Kate147]

Hi Marit, thanks for tyring to help but What I mean is that on the guests side, they have made payment, but it is stil pending, so they cannot access their trip details until the payment goes through. If they are meant to arrive today, but payment still pending, how can they access things like my address, contact number etc. Do you know anything about this?

[Sandra126]

@Kate147, contact Airbnb.

[Marit-Anne0]

@Kate147

You should not hand over any keys or let them over the threshold until their payment with airbnb has cleared.

Good thing is, they would not have your details either until the reservation is confirmed and paid for.

[Krishna4]

hi,

 You only recieve the paymen after two days the guest checks in .This is there policy.

[Zee-And-Lyna0]

Hi @Kate0!

This sounds like it is coming from their end, which is pretty unfortunate for them as they'll hafta sort it out themselves as there is nothing much you can do.

They'll need to check if their bank has released the payment. From the same country as yours?

All you can do from your end is to contact Airbnb and voice out your concern. Perhaps it'll be faster if the complaint comes from both ends.

All the best, Kate!