I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Help! My guests are due to arrive today but their payment is still pending. They are my first guests so I have never had this before.
Ther bank has authorized thier payment and everything but on my end it's still pending. Can anyone help?
Hi @Kate147 We usually receive our payment the day after the guest checks in, but either way, it's always after the guest arrives, never before. Hope that helps! - Karen
Hi Karen
Thanks for replying. What I mean is that on the guests side, they have made payment, but it is stil pending, so they cannot access their trip details until the payment goes through. If they are meant to arrive today, but payment still pending, how can they access things like my address, contact number etc. Do you know anything about this?
Sorry @Kate147 I misunderstood your situation! This sounds like a problem with the guest payment not going through - credit card declined or something along those lines. The onus is on the guest to contact Airbnb and get it straightened out as the problem is on their end, not yours. Don't give them your address or hand over the keys until the reservation has been completed, there are scammers out there. Best of luck! Karen
Thanks so much. yes, it sounds as if it is from their side. I dont think they are trying to scam, as it is a friend of a friend trying to do the booking but with no luck! I will tell her to keep trying I guess. Thanks again
As long as you have received a booking confirmation from airbnb, you have nothing to worry about.
Payout is made 24 hours after the guest has arrived and you will receive a payout confirmation from airbnb.
How long it then takes to arrive into your chosen payout method varies.
Hi Marit, thanks for tyring to help but What I mean is that on the guests side, they have made payment, but it is stil pending, so they cannot access their trip details until the payment goes through. If they are meant to arrive today, but payment still pending, how can they access things like my address, contact number etc. Do you know anything about this?
You should not hand over any keys or let them over the threshold until their payment with airbnb has cleared.
Good thing is, they would not have your details either until the reservation is confirmed and paid for.
hi,
You only recieve the paymen after two days the guest checks in .This is there policy.