I have a question, I have had a guest come to the property, check in and I said if you need anything txt me and let me know. I live onsite at the property upstairs.
About an hour and a half later, I saw a txt message saying that they had been in contact with the booking lady and she had found them alternative accommodation as the property was too hot. They also said the fridge was dirty.
The only communication I had was to let me know that he had already left the property so there was no opportunity for me to check and clean the fridge. It did have some crumbs on the shelves which had been missed in the cleaning regime.
The property is not listed as having air-coditioning and I have a detailed list of what amenities are in the property on the listing.
I had at the time a flexible cancellation polity.
The guest did not cancel the booking and is now wanting a refund.
What would the Airbnb Refund policy be in the circumstance where the Guest has not read the listing details correctly, checked in and then left without notice and without cancelling his booking?