Hi everyone,
I have been a host on AirBNB for a few years now. For the most part, I rent to people who are looking to stay long-term and my experience has been good up until recently.
Back in December, I rented to a guy who was doing some renovations on his house, he mentioned he wanted to stay in my house with his GF and her dog. He also happened to be an AirBNB host so I thought he was trustworthy.
A few days after he left I noticed some major damage on my kitchen table and chairs. His dog had chewed off the corner and he glued it back on and painted over it.
"...dog chipped the edge of the table and that she glued the cornerback and that there wasn't much damage. Im sorry I didn't know and let me know if you need anything else."
I then provided him with pictures of the damage and he got really upset when I showed him the value of the table ($150). He then offered about half the price for the table. Having had proof I figured that AirBNB support would help me out in this situation.
I am not too upset about the table but what really bothers me is that after bringing this incident forward my user review from this guest has been edited and reduced. It was previously a 5-star review but he somehow managed to have to reduce after my rightful attempt to get my table replaced. I now have an overall rating that falls short of the 4.7 target.
Being that someone damaged my house and didn't report it I feel this is very unfair. How is it fair that he can reduce his review after damaging items and not telling me? How could have I handled this situation differently?