Guest threatens negative review if I don't give compensation

in
Toronto, Canada
Level 1
263 Views

Hey guys, I just had a guest pretty much threaten to give a negative review if I don't compensate her because she was not entirely happy with her stay. Here's her statement: "I understand the effects of a bad review on AirBnb which is why I'm contacting you directly to inform you and get your take on this situation. I suspect you didn't see the house before we walked in on Friday.I look forward to any explanations and coming to an agreement on reasonable compensation for this experience."

 

Does anyone know if this violates the review policy? I understand that there's always room for improvement, but sometimes guests have improper expectations given price, location, and seasonality.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Guest threatens negative review if I don't give compensation

in
Berlin, Germany
Level 10

Textbook violation of the Extortion Policy: https://www.airbnb.com/help/article/548/what-is-airbnbs-extortion-policy

 

Report this directly to Airbnb with the text of the message before responding to the guest's demands.

View solution in original post

2 Replies

Re: Guest threatens negative review if I don't give compensation

in
Berlin, Germany
Level 10

Textbook violation of the Extortion Policy: https://www.airbnb.com/help/article/548/what-is-airbnbs-extortion-policy

 

Report this directly to Airbnb with the text of the message before responding to the guest's demands.

View solution in original post

Re: Guest threatens negative review if I don't give compensation

in
Kraków, Poland
Level 10

@Andy576 

 

Extortion plain and simple, only engage with this person on the Airbnb platform.

 

Are there any grounds for her allegations?

Join the conversation