Guest want to leave early

Viet-Anh1
Level 1
Hanoi, Vietnam

Guest want to leave early

New to airbnb. I have 2 guests who asked me to change their duration of stay. I have already change as they want from 7days to 5days. However they are not confirmed yet. The payout has already done. I have 2 enquiries: 

1. Does airbnb hold my money if they confirmed?

2. How can i refund the money if they have not confirmed the change?

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Viet-Anh1 

Airbnb will put a negative amount in your transaction history pages, so next reservation's payout will be decreased by this amount.

If they do not confirm, then there is no change of reservation, so no refund.

BTW the guests can make the change also themself and then you have to confirm:

https://www.airbnb.com/help/article/913/can-i-change-a-reservation-as-a-guest

Best regards,

Emiel